| Goal Number,
Name, and Statement, including Current Priority & Feasibility
Ranking |
Goal
2.2 Service Culture
Develop a highly user-centered culture that guides the actions
of Library staff and informs all Library policies, procedures
and decisions.
High priority/High
feasibility
|
| Initiative
Number, Text, and Start Date |
Initiative
2.2.2
Create a more welcoming and effective Bird Library entrance-the
first point of contact with Library users:
- remove turnstiles
and explore alternative security measures
- provide appropriate
staff training in customer service (See 4.2)
- document and train
staff in interpreting and applying Library entrance policies
and procedures
- design alternative
staffing plans to include staff from other departments (See
4.1.1)
- continue collaboration
between Circulation and Reference Departments to identify and
address information and referral issues
In addition to addressing
the strategic plan initiative listed above, the action team will
develop guidelines for dealing with unaffiliated users who monopolize
Library resources or pose a security threat.
Start Date: March 2001
|
| Project
Manager |
Lisa Moeckel
|
| Action
Team Leader |
Eileen DeRycke
|
| Action
Team Members |
- Tom House (Security/Facilities)
- Linda Harper (Circulation)
- John Tyler(Student
services)
- Lesley Pease (MGI)
- Laura Levin (Fine
Arts)
|
| Date
Action Team Began Work |
to begin
4/9/01 |
| Date
of Progress Report |
4/4/01 |
| |
| Actions
to date |
Action team has been
named and first meeting scheduled for April 9. A preliminary survey
of entrance policies and procedures in place at other colleges
and universities has been done. We are particularly interested
in practices at urban private institutions that are government
depositories.
|
|
Modifications to the
action plan and/or action team
|
Lesley Pease and John
Tyler were added to the originally proposed action team in order
to better reflect the student and government depository viewpoints.
|
| Obstacles
or barriers to progress |
None to date.
|
| Timetable
for completion |
The team expects to
complete its work by June 30, 2001.
|
