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Instructions for Remote Access to Electronic Resources
Frequently Asked Questions (FAQ)

Why do I need to use the proxy service to access Library resources?

When do I need to use the proxy service?

What browsers are supported?

Where can I get help?

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Why do I need to use the proxy service to access Library resources?

Contracts with our database vendors require us to restrict access to faculty, staff, and currently enrolled students of Syracuse University. When on campus (i.e., within the SU computing network), connections to subscription resources are automatic. Off campus access requires login through a proxy server. By using EZproxy, your browser becomes part of the Syracuse University network, regardless of your location. When you attempt to access a library resource, you will be prompted to log in with your NetID and Password.  Syracuse University affliated users can obtain a NetID online at http://cms.syr.edu/netid. For users who are affiliated with the library and cannot obtain a NetID enter your 10 digit SUID number (without spaces) as the NetID and enter your last name (all lowercase) as the password. This information is matched against the library patron database and those in authorized patron groups will be connected.

Please see our Policy on Access to Licensed Web Resources for more information regarding licensing restrictions.

When do I need to use the proxy service?

You need to choose a method for remote access if:

• you are connecting to the library from off-campus
• you are connecting on-campus but are using an Internet Service Provider (ISP) to connect to the web (e.g., AOL).

What browsers are supported?

• EZproxy - is browser independent, i.e., any browser should work with EZproxy. However, if you are having problems that are not related to login information, please try a different browser.

Where can I get help?

If you have difficulty accessing Library resources remotely, you may:

• review the Troubleshooting Proxy Services page


• submit a Proxy Help Request (The help account is monitored Monday - Friday.)


• call E.S. Bird Library Circulation Desk (315) 443-2415


• click to contact Library staff via Instant Messanger or email, or to access telephone numbers and in-person access options.